Important: Update Your Internet Settings to Use ChaseLoanManager

Due to a recent Microsoft security update, it is necessary to update your Internet browser settings to use all features in ChaseLoanManager.

If you are experiencing issues, such as error messages when registering a loan or using Existing Loans and Image Delivery, please follow the instructions below to update your Internet Explorer settings:

  1. Open a new Internet Explorer window (do not use other browsers to access ChaseLoanManager)
  2. Go to Tools > Compatibility View Settings and Add the website “”
  3. Go to Tools > Internet Options > Privacy tab > deselect the checkbox for Turn on Pop-up Blocker
  4. Login to ChaseLoanManager

For questions, contact Correspondent Application Support (877) ASK-CHASE, Option 4 or

  • ChaseB2B
  • 1-877-ASK-CHASE