Broadcast Email Disclosures

For real estate and lending professionals only and not for distribution to consumers. This document is not an advertisement for consumer credit as defined in 12 CFR 1026.2(a)(2). All home lending products are subject to credit and property approval. Rates, program terms and conditions are subject to change without notice. Not all products are available in all states or for all dollar amounts. Other restrictions and limitations apply. Correspondents should provide customers with clear and balanced product descriptions. © 2019 JPMorgan Chase & Co. All Rights Reserved.

  • ChaseLoanManager® is a registered trademark of JPMorgan Chase & Co
  • Fannie Mae®, Desktop Originator®, Desktop Underwriter®, DO® and DU® are registered trademarks of Fannie Mae
  • Freddie Mac® is a registered trademark of Freddie Mac
  • Loan and disclosure documentation, as well as servicing and billing communications, are only available in English

Email Deliverability Tips

Marketing, Bulletin and Pricing Notification Emails

It is estimated that more than 20% of all email messages sent are erroneously blocked by spam and content filters.

What You Can Do

A best practice to receive emails is to add the following email address to your address book: reply@mail.chaseb2b.com

Click here for instructions on how to do this.

What Your Company's Email Administrator Can Do

If adding Chase's email address to your address book does not correct deliverability issues, engage your company's email administrator to help configure the company's mail server so that it does not reject or filter emails from Chase.

To ensure successful receipt of marketing, bulletin and pricing notification emails, please refer to the table below to review the most common issues that may cause delays or non-receipt of email communications:

Common Issue

Your company's Internet Service Provider (ISP) or email administrator is using a spam filter that is blocking the email from our email distribution vendor's sending domain.
Your company's Internet Service Provider (ISP) or email administrator is using a spam filter that is blocking the email from our email distribution vendor's mail-out IP addresses.


Contact your email administrator and request that the spam filter be removed for:
Hostname: bounce.mail.chaseb2b.com | Envelope from Domain: mail.chaseb2b.com
Contact your email administrator and request that the spam filter be removed for the following IP address:

Email administrator can also consult the email domain manual for Spam filter, or IT department on how to configure the filter's white list, utilizing the information above.

If these steps do not resolve your email deliverability issue, contact General Support.

For assistance, contact Chase Application Support between 8:30 a.m. and 6 p.m. ET, Monday through Friday (excluding holidays):


Statement on Responsible Lending

Chase is committed to providing information to our customers in a manner that allows them to understand our products and make informed decisions. We must ensure the customer fully understands what the product is, what it will cost, and how it compares to other products.

Note: Chase responsible lending includes providing the information necessary to allow customers to evaluate products and recommendations effectively on their own merits.

Customers have their own unique financial situation to consider when evaluating their residential mortgage needs and the ultimate decision regarding product selection rests with them. Chase does not market or sell products in any manner that employs unfair or deceptive acts or practices. Promotional materials and product descriptions provide information about the costs, terms, features, and risks of the products. In addition, Chase:

  • Ensures that customers have sufficient information to understand the loan terms and risks such as:
    • Potential increases in payment amounts and interest rates
    • Potential increases in the principal balance and the resulting effect of decreasing home equity (which may cause difficulty in obtaining future refinancing transactions or in obtaining cash upon the sale of the collateral)
    • The terms of any prepayment penalties
    • The obligation to directly make tax and insurance payments when not included in an escrow account and, any pricing premiums attributable to reduced documentation programs
  • Ensures that the loan terms and underwriting standards are consistent with prudent lending practices
  • When mandated by state obligations and/or loan program, will perform a net tangible benefit test

Fair Lending Statement

JPMorgan Chase & Co. (JPMorgan Chase) is committed to treating all individuals fairly and equitably in the conduct of its lending businesses in all jurisdictions where it conducts business. This commitment is part of our fundamental mission of providing quality financial services to existing and prospective customers in accordance with all applicable laws. In the United States, this principle is embodied in fair lending laws such as the Equal Credit Opportunity Act, the Fair Housing Act, and applicable state laws. These laws require the equitable treatment of all credit applicants, without regard to race, sex, sexual orientation, color, national origin, religion, age, marital status, disability, familial status, the fact that all or part of the applicant's income derives from public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Denying any person equal access to basic economic opportunities, such as home ownership or credit, is morally repugnant, has no place in our company and will not be tolerated.

Only through the efforts of all of us at JPMorgan Chase can we ensure that every applicant for credit receives fair and equitable treatment and that we have helped each member of the communities JPMorgan Chase serves reach his or her fullest potential.

  • ChaseB2B
  • 1-877-ASK-CHASE