General Support

877-ASK-CHASE (275-2427)

Option 1

Customer Support

Option 2

Pricing / Registration

  • Use ChaseLoanManager Assistance Request if you are unable to perform a pricing task in the system
  • 8 a.m. - 7 p.m. ET Monday - Friday (excluding holidays)

Option 3

Underwriting Status

Option 4

Application Support

  • ChaseLoanManager, Image Delivery, Uploading Appraisal Data, Agency Casefile releases, Identifying your ChaseLoanManager Security Administrator and Password Resets
  • 8:30 a.m. - 6 p.m. ET Monday - Friday (excluding holidays)
  • correspondent.application.support@chase.com

Option 5

If you know your party's extension

Option 7

Operations Relationship Team/Suspense

  • Funding, Suspense and Purchase Advice status on files delivered to Chase
  • Submit funding suspense conditions in ChaseLoanManager Image Delivery
  • Direct loan-specific suspense questions to your dedicated Operations Relationship Manager
  • 8 a.m. - 6 p.m. ET Monday - Friday (excluding holidays)

Option 9

Repeat menu options

ChaseLoanManager Password Resets

ChaseLoanManager password resets that are not processed by your ChaseLoanManager Security Administrator can be handled by Application Support by calling 877-ASK-CHASE, Option 4 (previously Option 6) between 8:30 a.m. and 6 p.m. ET Monday through Friday.

  • ChaseB2B
  • 1-877-ASK-CHASE