General Support

877-ASK-CHASE (275-2427)

Option 1

Customer Support

Option 2

Pricing / Registration

  • Use ChaseLoanManager Assistance Request if you are unable to perform a pricing task in the system
  • 8 a.m. - 7 p.m. ET Monday - Friday (excluding holidays)

Option 3

Underwriting Status

Option 5

If you know your party's extension

Option 7

Operations Relationship Team/Suspense

  • Funding, Suspense and Purchase Advice status on files delivered to Chase
  • Submit funding suspense conditions in ChaseLoanManager Image Delivery
  • Direct loan-specific suspense questions to your dedicated Operations Relationship Manager
  • 8 a.m. - 6 p.m. ET Monday - Friday (excluding holidays)

Option 9

Repeat menu options

ChaseLoanManager Password Resets

ChaseLoanManager password resets that are not processed by your ChaseLoanManager Security Administrator can be handled by Application Support at

  • ChaseB2B
  • 1-877-ASK-CHASE