General Support

877-ASK-CHASE (275-2427)

Option 4

Application Support – ChaseLoanManager, Image Delivery and DU Casefile release

Option 6

Password Resets

  • 24 hours a day, 7 days a week

Option 7, then:

Option 1 - Customer Support

Option 2 (plus 7-digit extension) - Funding Operations - Operations Relationship Team

  • Funding, Suspense and Purchase Advice status on files delivered to Chase
  • Submit funding suspense conditions in ChaseLoanManager Image Delivery
  • Direct loan-specific suspense questions to your dedicated Operations Relationship Manager
  • 8 a.m. - 6 p.m. ET Monday - Friday (excluding holidays)

Option 3 - Non-Delegated Underwriting Status questions on loans in process

Chase Pricing and Registration

800-305-LOCK (5625)

  • 8 a.m. - 7 p.m. ET Monday - Friday (excluding holidays)
  • Use ChaseLoanManager Assistance Request if you are unable to perform a pricing task in the system

Servicing Customer Support

(Servicing or escrow related inquiries)

800-848-9136

  • 8 a.m. - 12 a.m. ET Monday - Friday (excluding holidays)
  • 8 a.m. - 8 p.m. ET Saturday (excluding holidays)
  • ChaseB2B
  • 1-877-ASK-CHASE