We all have a responsibility to protect borrower personal information. Any time we communicate via email and include borrower personal information we should use a secure, encrypted method. Chase's secure email tool (iSentry) is available for all Chase Correspondents who need to email borrower personal information between trusted parties.
Due to the potential risk, certain Chase Correspondent departments require the use of secure email although we recommend all Chase email communication is sent using secure email.
If you are a current Chase Correspondent customer and would like to receive access to secure email, sign up by following the instructions below. You should receive an email notification within 48 hours confirming your access to Chase Secure Email.
Signing up for Chase Secure Email (iSentry)
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Step
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Action
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1
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Go to https://chfreports.isentry.com/
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2
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Click on the New User? link on the log in screen
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3
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Complete the new user sign up screen
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4
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Enter the following information in the Chase Employee Email Address field: iSentry.setup@chase.com
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5
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Select Save at the top of the sign up screen - you will receive an email indicating you have been approved for secure email
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6
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Upon receipt of approval, click the link provided in the email, complete the registration process and click Save (you will be prompted to create a 6+ character password)
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Registered Users
To submit sensitive or confidential information using Chase secure email, follow the steps outlined below:
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Step
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Action
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1
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Go to https://chfreports.isentry.com/ and log in using your email address and password
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2
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Select Create Package from the menu on the left side of the screen
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3
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Enter the recipient(s) email address in the TO address field*
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4
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Type a brief description of the email topic in the Subject field (do not include the loan number in the subject field)
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5
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Type a brief message, attach file(s) and click Send
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* NOTE: Secure email recipients must already have access to Chase secure email in order to receive an email. If they do not have access, a message will appear when you try to send the email stating they are an unauthorized user.
For technical support, contact iSentry Customer Service at 1-866-492-9216, or securemailsupport@isentry.com.
Contacts
Most of the email addresses that you use with Chase today are also available via your secure email account. Listed below are some of the most commonly used secure email addresses at Chase.
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Contact
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Email Address
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Customer Support
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correspondent.customer.support@chase.com
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EDI Delivery
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file.delivery@chase.com
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Funding Suspense Conditions
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correspondent.suspense.conditions@chase.com
Note: Funding suspense conditions must be delivered to Chase using ChaseLoanManager Imaged Document Delivery and uploaded under the Funding Conditions Package Type.
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Imaged File Receipts
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imaged.delivery@chase.com
Note: It is preferred that documents be delivered using ChaseLoanManager Imaged Delivery functionality.
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Individual Contacts
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If you commonly email a specific individual at Chase with borrower personal information, ask them if they are set-up for secure email. If so, you may use their email address to send messages via your secure email account.
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Mandatory Desk
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CHF.mandatory@jpmchase.com
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Research Department
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research.request@chase.com
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Underwriting Suspense Conditions
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correspondent.files@chase.com
Note: Underwriting suspense conditions must be delivered to Chase using ChaseLoanManager Imaged Document Delivery and uploaded under the UW Conditions Package Type.
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