We all have a responsibility to protect borrower personal information. Any time we communicate via email and include any borrower personal information we should use a secure, encrypted method. Chase's secure email tool (iSentry) is available for all Chase Correspondents who need to email borrower personal information between trusted parties.
Due to the potential risk, certain Chase Correspondent departments now require the use of secure email and we recommend that all email communication with Chase be sent using secure email.
If you are a current Chase Correspondent customer and would like to receive access to secure email, sign up by following the instructions below.
Signing up for Chase Secure Email (iSentry)
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Step
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Action
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1
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Go to https://chfreports.isentry.com/
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2
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Click on the New User? link on the log in screen
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3
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Complete the new user sign up screen
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4
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Enter iSentry.Setup@chase.com in the field requesting the Chase Employee Email Address
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5
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Select Save at the top of the sign up screen - you will receive an email indicating you have been approved for secure email
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6
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Upon receipt of approval, click the link provided in the email, complete the registration process and click Save (you will be prompted to create a 6+ character password)
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Registered Users
To submit sensitive or confidential information using Chase secure email, follow the steps outlined below:
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Step
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Action
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1
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Go to https://chfreports.isentry.com/ and log in using your email address and password
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2
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Select Create Package from the menu on the left side of the screen
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3
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Enter the recipient(s) email address in the TO address field*
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4
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Type a brief description of the email topic in the Subject field (do not include the loan number in the subject field)
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5
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Type a brief message, attach file(s) and click Send
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* NOTE: Secure email recipients must already have access to Chase secure email in order to receive an email. If they do not have access, a message will appear when you try to send the email stating they are an unauthorized user.
For technical support, contact iSentry Customer Service at 1-866-492-9216, or securemailsupport@isentry.com.
Contacts
Most of the email addresses that you use with Chase today are also available via your secure email account. Listed below are some of the most commonly used secure email addresses at Chase.