Chase is here for you. You can reach our Customer Support and Technical Support Teams at 1-877-ASK-CHASE (275-2427).
Option 1 - Customer Support (Program, Policy and Underwriting Guideline Inquiries) 8:30am to 7:00pm ET Monday-Friday (excluding holidays) Email Correspondent.Customer.Support@chase.com
Option 2- Customer Care (Funding and Suspense) 8:00am to 9:00pm ET Monday-Friday (excluding holidays)
Submit funding suspense conditions via fax to 877-204-6751, or Email Correspondent.Suspense.Conditions@chase.com
Option 3 – Non-Delegated Underwriting Status Updates 8:00am to 9:00pm ET Monday-Friday (excluding holidays)
Submit non-delegated underwriting conditions via fax to 866-545-8970, or iSentry Secure Email Correspondent.Files@chase.com
>> View Technical Support Options
Home Equity Subordination Support: 1-877-437-0493
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