Customer Support
Chase is here for you. You can reach our Customer Support and Application Support Teams at 1-877-ASK-CHASE (275-2427).
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1-877-ASK-CHASE (275-2427)
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| Option 7, then: |
Option 1 - Customer Support (Program, Policy and Underwriting Guideline Inquiries)
8:30 a.m. to 7 p.m. ET Monday-Friday (excluding holidays)
Email correspondent.customer.support@chase.com
Option 2- Customer Care (Funding and Suspense)
8 a.m. to 9 p.m. ET Monday-Friday (excluding holidays)
Submit funding suspense conditions using:
ChaseLoanManager Imaged Document Delivery; upload under the Funding Conditions Package Type
Option 3 - Non-Delegated Underwriting Status Updates
8 a.m. to 9 p.m. ET Monday-Friday (excluding holidays)
Submit non-delegated underwriting conditions using:
ChaseLoanManager Imaged Document Delivery; upload under the UW Conditions Package Type
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>> View Technical Support Options
Home Equity Subordination Support:
1-877-437-0493
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